ACFR - No user access
Description of Issue
- Cannot access ACFR after authenticating
- Reach OKTA screen but ACFR does not open
Context
- Annual Consolidated Financial Report (ACFR)
- Configuration & Setup
- User Access
Cause
Tyler Identity issue with user name and email address authentication
Resolution
- Contact Munis Financial General Ledger Support to log a support case for investigation
- Provide Support with ACFR URL being used
- Provide ACFR user name and email address added in user management
Additional Information