ACFR - No user access

Description of Issue
  • Cannot access ACFR after authenticating
  • Reach OKTA screen but ACFR does not open
Context
  • Annual Consolidated Financial Report (ACFR)
  • Configuration & Setup
  • User Access
Cause

Tyler Identity issue with user name and email address authentication

Resolution
  • Contact Munis Financial General Ledger Support to log a support case for investigation
    • Provide Support with ACFR URL being used
    • Provide ACFR user name and email address added in user management