User seeing X's instead of text

User is experiencing an issue with EERP where the text is all Xs and unreadable

• EERP

• Purchase Order Inquiry

• Purchase Card Statement

• Issue with Cache 

• Issue with Users Machine

• Potential permissions issue

• Have user Clear Cache and Cookies (All Time) 

• Restart Computer

• Log into EERP and Confirm resolution

If issue is unresolved, please contact associated support team for that module to confirm permissions.