Scan Line Not Pulling Delinquent Bills in Payment Entry

Description of Issue

When scanning a bill in Payment Entry, it is not showing Delinquent Bills associated with the property. 

Context
  • General Revenues

  • Property Revenues

  • Setup

  • Accounts Receivable Settings

Cause

Incorrect settings.

Resolution

1. Navigate to Hub> Property or General Revenues > Setup > Accounts Receivable Settings

2. Click Cat Specific from the ribbon 

3. Search for the Category associated with the bills 

4. Click Payments

5. Select Update

5. Make sure the setting that reads "Apply payments to the property code when using Quick Entry and Scan bill" is checked

6. Click Accept

Additional Information