/
Attempting to update a Role results in a lock

Attempting to update a Role results in a lock

Owned by Knowledge Assistant
Last updated: Feb 24, 2024 by Moriah Yorkey
Description of Issue

When updating a role a message pops up The system could not lock the record. it was already locked by another user. 

Context

  • Roles

  • EERP

Cause

  • User or another user is in the record already

  • User did not close program appropriately

Resolution

  1. Exit all EERP programs

  2. Log off

  3. Wait 5 minutes

  4. log on

  5. Attempt process again

If this is still an issue contact any support team to check and clear any locks on the server (Server access is needed at this step)

Additional Information

 

Related content