Employee Master - Lock request time out period exceeded

When updating the email in Employee Master, users receive the error,

Program stopped at prmaster.4gl, line number 10261.

SQL statement error number -244 -1222.

Microsoft SQL Server Native Client 11.0 SQL Server Lock request time out period exceeded.

• Enterprise ERP

• EERP

• Human Capital Management

• Employee Master

Too many users have multiple tabs open, or are attempting to run a process in Employee Master simultaneously.

• Instruct all users to close out of Employee Master and retest.

• Instruct all users to log out, wait upwards of five minutes, log back into EERP, and retest.

• For related issues, see below.

  • Employee Deductions error - Lock request time out period exceeded.

  • Open New Fiscal year - Fatal Error - Lock request time out period exceeded

  • Print Payroll Checks Advices error - Lock Request time out period exceeded

• Please reach out to EERP Human Resources Support with additional questions.