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User seeing X's instead of text

User seeing X's instead of text

Owned by Knowledge Assistant
Last updated: May 09, 2024 by Moriah Yorkey
1 min read
Description of Issue

User is experiencing an issue with EERP where the text is all Xs and unreadable

Context

  • EERP

  • Purchase Order Inquiry

  • Purchase Card Statement

Cause

  • Issue with Cache 

  • Issue with Users Machine

  • Potential permissions issue

Resolution

  • Have user Clear Cache and Cookies (All Time) 

  • Restart Computer

  • Log into EERP and Confirm resolution

If issue is unresolved, please contact associated support team for that module to confirm permissions.

Additional Information