Errors importing lockbox file generated by EFT

Bill Not Found.

Can't import lockbox file.

Lockbox preview shows incorrect data.

• Process Lockbox File

• Electronic Funds Transfer

When attempting to import lockbox file, users are setting the file format as Standard when it should be Questpoint. The EFT program only generates lockbox files in the Questpoint format, never in standard. Users may have standard set as their default in AR Settings. 

Navigate to General Revenue > Accounts Receivable > Payment Processing > Process Lockbox File

1. Click Define.

2. Set the File Format field to Questpoint.

3. Add lockbox file and click accept.

File should import without error.

To set Questpoint as the default lockbox file format:

1. Navigate to General Revenues > Accounts Receivable > Setup > Accounts Receivable Settings.

2. Click Payments tab.

3. Click Update.

4. Under Lockbox Processing Options set the Import File Format field to Q - Questpoint Payment Record.

5. Click Accept.