Resolution

Navigate to General Revenue > Accounts Receivable > Payment Processing > Process Lockbox File

File should import without error.

To set Questpoint as the default lockbox file format:

Navigate to General Revenues > Accounts Receivable > Setup > Accounts Receivable Settings.
Click Payments tab.
Click Update.
Under Lockbox Processing Options set the Import File Format field to Q - Questpoint Payment Record.
Click Accept.

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