Document Search Menu in Tyler Hub not Showing for Certain users

Owned by Knowledge Assistant
Feb 03, 2023
1 min read



Description of Issue

Some users don't have the TCM document search menu in Tyler Hub



Context

  • Munis

  • TCM

  • Tyler Hub

  • SSMS

  • Document Search



Cause

The user had duplicate accounts in TCM with the same email address, and Tyler identity subject was not generated in the TCM users table.



Resolution

Please create a case with TSM Saas for assistance in the Support Portal.



Additional Information