Cannot access My Cases and Create a Case links
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Unable to see My Cases and Create a Case links in the Online Support Incidents portal.
Context
- www.tylertech.com
- Online Support Incidents
- Client Support
Cause
User portal account does not have a product value associated with portal account record.
Resolution
Contact support and reference this article.
Additional Information
Please refer to our Master Article - Online Support Incidents for all additional topics.