Dup Receipt button missing from Receipts program
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Users are not able to print a duplicate receipt or find the Dup Receipt option in the Ribbon menu
Context
Enterprise ERP
Accounts Receivable
Receipts
Receipt Inquiry
Cause
User launched the Receipt Inquiry program through Bill Inquiry > History tab by double-clicking on a payment
Resolution
Open the Receipts program directly from the Tyler menu by navigating to General Revenues > Payment Processing > Receipts
The Receipt Inquiry program may also be used to print Duplicate receipts by navigating to General Revenues > Accounts Receivable > Inquiries and Reports > Receipt Inquiry
Additional Information