Generic access error pops when trying to open Munis program

Owned by Knowledge Assistant
Mar 19, 2021
1 min read
Description of Issue

When trying to open a Munis program a .Net error pops up stating the the user access is denied.

Context
  • Genero Web Client
  • GWC
  • GAS
  • Genero Application Service
Cause

This is caused by a .Net process that is stuck in the IIS Manager preventing the user from accessing the desired Munis program.

Resolution
  1. In Munis, navigate to System Administration > General Administration > Diagnostic, Utility and Runtime Information
  2. Select the Server tab and review the application server the user is currently connected
  3. Login to the app server via Remote Desktop and navigate to Start > System and Security > Administrative Tools > IIS Internet Manager
  4. Under the server name on the left select Application Pools
  5. Select GasLiveNet and click Recycle  on the right menu side bar
  6. Have the user log back into Munis to confirm the error does not persist
Additional Information