OH eSERS not reporting service days or hours

The OH eSERS report is not generating service days or hours for a large group of employees.

• Payroll
• Ohio
• OH eSERS Report

The detail days on the active calendar on the Employee Job Salary record that fall within the pay period dates are defined as "N - Non Working Days".  

The OH eSERS Report takes the pay period start and end dates for the reporting period and compares them to the Detail for the Calendar that is attached to the Employee Job Salary record for the pay type being processed through payroll. The report sums the number of days that are not defined as "N - Non Working Days" and reports them as Service Days. The Service Days are then multiplied by the Hours/Day field on the Employee Job Salary record and reported as Hours Worked.

NOTE: This solution involves updating active Calendars which may affect payroll. Any changes should be made in either Train or Test.

In order to correct the issue:

1. Navigate to Human Capital Management > Payroll > Employee Maintenance > Employee Job Salary
2. Click Search from the Menu Ribbon enter the Pay Type that the employee was paid through that are reporting 0 Hours and Service Days and
3. Click Accept
4. Navigate to the Cycles tab and review the calendar that is attached to the record
5. Navigate to Human Capital Management > Human Resources > Personnel Setup > Calendars
6. Click Search from the Menu Ribbon enter the Calendar Code and click Accept
7. Click Detail on the Menu Ribbon

Review the days that fall within the pay period start and end dates. If the days are set as "N - Non Working Days", they need to be updated:

1. Select Update on the Menu Ribbon
2. Select the detail record and select "R - Regular" or "W - Work Days" from the drop down menu
3. Repeat Step 2 for all other days that need to be updated
4. Once all days have been updated, click Accept on the Menu Ribbon

Once you have updated these days you are ready to regenerate the OH eSERS Report.

OH eSERS Report - Processing.docx