ESS Benefits does not load for some users

Owned by Knowledge Assistant
Oct 20, 2020
Description of Issue
  • When users click on Benefits in ESS, the page is not loading, no error message is given
Context
  • Munis
  • Employee Self Service (ESS)
  • Benefits
Cause
  • ESS is operating an out-of-date version and is de-synchronized with Munis
Resolution
  • To review ESS version, you must have administration access to ESS
  1. Login in to ESS
  2. Click Home in the sidebar
  3. Replace the word default with the word version in the URL
  4. Review the ESS build label


  • To review Munis version, you must have access to any Munis program
  1. Login to Munis
  2. Navigate to any Munis program
  3. Click the Tyler Technologies logo in the corner
  4. Select About
  5. Review the Munis version
  • These two items should have matching version and service pack, if they do not, please reach out to Munis Tyler Systems Management (TSM) for self hosted clients and Munis ASP/TSM SaaS Support for Tyler hosted clients
Additional Information
  • Please reach out to Munis Human Resources Support with any additional questions or assistance reviewing versions