Approval Not Turning Green At Any Level Even Though It Goes Through All Workflow Steps

Description of Issue

The approval for employee and approver does not move from red to green even through all steps are completing the workflow approval process.

Context
  • ExecuTime

  • Time & Attendance

  • Workflow

  • Time Approval

Cause

The employee was re-hired in the middle of the pay period which required saving them for history at the start of the pay period to recognize the employee as active for the start of the pay period.

Resolution

In order to full approve the timecard with all green marks: 

  1. Navigate to System Admin

  2. Select Master File Management →  Employees

  3. Click the stop-watch icon for the employee in question (middle icon)

  4. Under General Info →  Select the 2nd radio button for "Save for whole history and override subsequent changes, starting at"

  5. Select the drop-down for the date and choose the start date of the pay period you which to save the employee back to (previous pay period)

  6. Click Save For Specified Past Pay Period

The Time Approvals can now be re-approved  at the employee and approver level.

Additional Information