How to Enter a Partial Payment in CSS
- Knowledge Assistant
Customer would like to know how to enter a partial payment on a bill via Client Self Service
CSS
General Billing
Accounts Receivable
Instructional
Navigate to the CSS Client url
Click LOG IN if required
Click Citizen Self Service
Link account if required. Note that in order to link an account, the customer name and customer Id must be provided exactly as they appear in Enterprise ERP.
On the Welcome to Citizen Self Service page, expand the menu next to customer name under the General Billing Accounts heading
Click Manage Bills
Check the box for the bill to be paid and click Add to Cart
Click the shopping cart icon at the top right of screen followed by clicking Checkout
Under the Pay Bills heading, click the link with the desired payment method
On the Step 1 of 4: Payment amount screen, enter the partial amount to be paid in the Payment Amount field and click Continue
Follow the remaining prompts to enter payment information and complete transaction