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Connectivity test just spins and will not resolve

Connectivity test just spins and will not resolve

Description of Issue

Testing the connectivity between the application and integrated payroll system results in a spinning wheel icon that will not disappear

Context
  • Time & Attendance v2022.1+
    • Tyler Integration
      • Tyler Connectivity
Cause

The connectivity settings have changed either due to a refresh of the specified environment or by a change made manually and need to be reset

Resolution

Restore last confirmed settings and retest

  1. Navigate to System Configuration > Tyler Connectivity 
  2. Click Restore last confirmed settings
  3. Click Save and Test Connectivity
  4. Retest