Description of Issue

An Error is produced in Tyler Hub when attempting to Submit or Retrieve a document to TCM from Tyler Hub:

Tyler Content Manager Web Service Call Encountered:

Method 'putDocuments2' throws: tyler.empire.security.InsufficientPermissionsException: Insufficient Privileges. CREATE access required to resource 'tyler.empire.document.doccode.MUNISGeneral.MUNISSpoolFiles' for user 'munis' Access group

Contact Administrator to check TCM Server responsiveness.

(This message will only be displayed once per Munis session.)

Context

Deployment
Submitting and Retrieving Documents to TCM from Tyler Hub
TCM
Read Only Permissions

Cause

The affected users ID either does not exist within the CM full client, or is applied to a Munis Role that is linked to a MU_*_R (read only) group, restricting access to create and save attachments into CM.

Resolution

To add a user refer to the steps provided in this article: How to sync users and CM Permissions from EERP to CM

To troubleshoot Munis Roles and how they are linked to TCM permissions groups review the Troubleshooting section of this KCS article:
Master Article - EERP to CM Permissions

Additional Information

Overview of CM access provided through MU_ security groups

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