UB Service Comment not displayed in Field Sheet app



Description of Issue

UB service comments are not populating in the Field Sheet app, resulting in them not being carried over if the work order is field completed from the app



Context
  • Enterprise Asset Management

  • EAM

  • Utility Billing

  • UB



Cause

Defect



Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2021.5.0.1706 - MUN-465263

  • 2021.6.0.1396 - MUN-465264

  • 2021.7.0.1128 - MUN-450936

  • 2021.8.0.0 - MUN-465265

  • 2021.9.0.441 - MUN-465266

Workaround options: 

  • Copy and paste the service comments into the work order comments

  • Completing the work order from the UB Work Order/Print program instead of from the app



Additional Information