DataSync services failing to initialize after upgrading

Owned by Knowledge Assistant
Last updated: May 19, 2023
1 min read



Description of Issue

  • After upgrading from 2019.1 to 2021.6, the Services tab in Asset Registry DataSync shows error messages of Service initialization failed 

  • Service initialization failed error occurs when attempting to save more than one private service in DataSync



Context

  • Enterprise Asset Management

  • EAM



Cause

Defect



Resolution

Install the appropriate work ticket for your version:

  • 2019.1.22.2831 - MUN-460806

  • 2021.4.0.1965 - MUN-460808

  • 2021.5.0.1524 - MUN-460809

  • 2021.6.0.1176 - MUN-456719

  • 2021.7.0.870 - MUN-460810

  • 2021.8.0.539 - MUN-460811

  • 2021.9.0.131 - MUN-460812

Workaround: There is currently no workaround for this issue. If you need additional assistance or to create a support case to track the issue, please contact Enterprise ERP Financial Assets and Civic Support



Additional Information