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Adjustment Reversals Batch Locked
Adjustment Reversals Batch Locked
Description of Issue
- Receiving the message This Batch is currently locked for posting and cannot be resumed. when attempting to post a batch in the Adjustment Reversals program.
- A locked Adjustment Reversals batch cannot be Resumed, Output-Released, or Posted.
- User with AR permission to Override Batch Locks is not prompted to override the batch lock when clicking Resume, Output-Rel, or Post Batch in Adjustment Reversals.
Context
- Accounts Receivable
- General Billing
- Property Tax Billing
- Community Development
- Utility Billing
- Adjustment Reversals (aradjinq)
- Batch Locks
Cause
The enhancement that added the AR Utility to override batch locks does not work in Adjustment Reversals due to programming differences.
Resolution
Please contact the appropriate Accounts Receivable Support Team to unlock the batch. For further guidance on which Support Team to contact, please see: How to determine the correct Accounts Receivable support team to assist with an issue
Additional Information
Development is currently reviewing the possibility of adding this enhancement to Adjustment Reversals.