Contract Reminder Alert is not sending

Contract Reminder Alert set up from Contract Entry is not sending even though Scheduler History shows the Result as Success.

• Contract Entry

• Contract Reminder Alerts

• Alert Generation

• Scheduler Administration

• Scheduler Queue

The Alert Generation was set up with "Print a report of alerts to be generated instead of generating the alerts" checked off, so the alert report is being saved to My Saved Reports, but no actual alerts (HUB or email) are sending.

You can verify this by:

1. Navigating to the Scheduler Queue program (System Administration>Scheduler Administration>Scheduler Queue).

2. Double click on the job in question.

3. If there is a third section called Output and the output is set to "Save as spalerts[xxx].txt", then the alerts are saving to a report in My Saved Reports instead of sending the actual reports.

You will need to create a new scheduled job.

1. Navigate to the Alert Generation program (System Administration>Alert Administration>Alert Generation).

2. Click Define.

3. In the Execute alert generation dropdown, select At a scheduled time.

4. Choose your Past due threshold amount of days.

5. Uncheck Print a report of alerts to be generated instead of generating the alerts.

6. Click Accept.

7. A Munis Scheduler dialog box will appear. Enter desired information and click OK. A confirmation box will appear and you can click OK.