Resolution

Log into CSS as an Admin
Click Citizen Administration
Click Utility Billing
Click Manage Service Request Dynamic Fields under the Service Request Setup section.
1. A popup will appear asking if you have made any changes on this page. Clicking OK will save any changes you have made and proceed. Clicking Cancel will close the popup.
Click Add Dynamic Field at the bottom righthand corner of the page.
An empty field will appear at the bottom of the Service Request Fields list.
Click Save after creating the new field.

Browser not supported