Error adding asset to work order when multiple assets exist with the same code

Description of Issue

Error adding asset to work order when multiple assets exist that share the same asset code but one is in a Retired status:

Unexpected Error selecting administration department and servicing department from Assets. Status: -284 [ISAM -1]

Context

EAM

Cause

Resolution

Install the appropriate work ticket for your version:

Workaround: Use Field Work to create the work order

Additional Information