Create Requests program does not display assets correctly when filtering drop down

Description of Issue

Create Requests program does not display assets correctly when filtering Subject of Service drop down

Context

Tyler EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2018.1.27.0 - MUN-338493
  • 2018.1.28.0 - MUN-395959
  • 2018.3.15.0 - MUN-395960
  • 2019.1.21.0 - MUN-395961
  • 2019.3.15.0 - MUN-395962
  • 2020.1.0.0 - MUN-395963
  • 2020.2.0.0 - MUN-395964
  • 2020.3.0.0 - MUN-395965
  • 2020.4.0.0 - MUN-395966

Workaround:  Do not use the filter option.  To prevent the Subject of Service filter from defaulting on:

  1. Click on the Settings button (cogwheel icon) in the Omnibar
  2. In the View/Maintain Settings window, uncheck the setting for Turn on Subject of Service filter
Additional Information