Service Request Approvals program displays HeaderId as Request#

Owned by Knowledge Assistant
Last updated: Feb 15, 2021
Description of Issue

Wrong service request number on Service Request Approval screen

Context

Tyler EAM

Cause

Program is displaying SQL ID number of the record instead of the request number

Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-383153
  • 2020.1.0.0 - MUN-402220
  • 2020.2.0.0 - MUN-402221
  • 2020.3.0.0 - MUN-402222
  • 2021.1.0.0 - MUN-402223
Additional Information