Description of Issue

During posting to Munis from Incode, user receives the error, Failed to post to the Munis web service.

Context

Cause

The characters < and > were used in the password for the incode_user username

Resolution

Create a new password in Incode without using the characters < and > and change the password for the incode_user username in the Passwords program

Additional Information

Characters < and > are used in the xml to notate the beginning and end of a section. Using these causes issues in the import process.

To change the password in Munis:

Go to Passwords (System Administration > Security > Passwords)
Click Search
Enter incode_user for the user name
Click Change Password
Enter the new password to match the new one created in Incode for the incode_user username

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