Description of Issue

General Billing Invoices showing unpaid in report

General Billing Report Variance

Context

Munis
General Billing
Receivables by Revenue Account Report

Cause

In this rare scenario a site might see an outstanding balance on the report for bills that are paid in full when pulling them up in Bill Inquiry or Invoice Inquiry. This is due to the Invoice Detail showing as paid correctly but the Invoice GL Allocation tables are either due or overpaid which is why the report will show an outstanding balance.

Resolution

Please submit a case with Munis Support.

Additional Information

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