Anti-virus exclusions for DocOrigin

Owned by Knowledge Assistant
Last updated: Sept 08, 2022
1 min read





Description of Issue

DocOrigin processing is slow/files take a long time to process while Anti-Virus is installed



Context

  • TylerForms

  • TF

  • DocOrigin

  • Anti-virus

  • TSM On-Premise



Cause

Anti-virus software is scanning individual files and delaying the process



Resolution

DocOrigin Exceptions List:

  • DocOrigin App - [Install Drive Letter]:/TylerForms

  • Temp Folder (Local System) - C:/WINDOWS/TEMP/AtwTempFiles

  • Temp Folder (TylerService) - C:\Users\tylerservice\AppData\Local\Temp\AtwTempFiles



Additional Information