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Mass Update Create SO Servicing Department is Required

Mass Update Create SO Servicing Department is Required

Owned by Knowledge Assistant
Last updated: Jul 24, 2024 by Moriah Yorkey
1 min read
Description of Issue

In the Mass Update/Create SO Program, User encounters the error: Service Department is required.

Context

  • Mass Update/Create SO

  • UB Settings

  • UBCIS 

Cause

In UB settings Site option 1 tab, the Servicing field under the default department is blank. 

Resolution

Please contact Utility Billing support to review the issue. 

Additional Information