Unable to access Tyler SharePoint link sent to me

• That didn't work. We're sorry, but XXX@XXX.com can't be found in the tylertech.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
• A coworker emailed a Tyler document or video link, but I'm being prompted to sign in to Tyler Tech's SharePoint to view it
• I'm trying to follow a link from my supervisor to the SharePoint site with KnowledgeBase. I used to be able to get into it, but now it's giving me an error.

• Client Resources
• Shared links to Tyler SharePoint resources
• URL Defense

Link was modified by URL Defense or a similar process.

• The modifications to the link made by URL defense will need to be undone, either manually, or by adjusting URL Defense settings with local IT.
• Alternatively, the link can be obtained directly from the source, which can be provided by the internal sender
• If you have the document title, you can search for the document in Tyler Search.

The URL Defense process has been seen to modify links and amend them with prefix/suffix values that disrupt the Tyler SharePoint links. Client-facing documentation from Client Resources does not require a SharePoint login.

Tyler Search document error - User not in directory