Records not pulling in Resident Access
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
When searching for a bill in Resident Access, receive the error message e.g Parcel ID XXXX could not be found or Bill XXXX could not be found
Context
Resident Access
Tyler Payments
Utility Access
EERP
wsuser
Cause
Insufficient permissions for the wsuser role in EERP
Resolution
Contact Support by submitting a case via the Online Support Client Portal for additional assistance
Additional Information