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Enterprise Forms printing slow using Thinprint
Enterprise Forms printing slow using Thinprint
Description of Issue
When switching to Thinprint (VPNless) with SaaS Enterprise Forms printing is taking much longer to print
Forms are printing slow and with a pause in between each file
Context
- Tyler Forms
- ReadyForms
- Enterprise Forms
- SaaS
- SaaS (AWS)
- Thinprint
- Munis
- EERP
- Slow printing
Cause
Due to software changes creating multiple file print files while using Thinprint is causing slow printing.
Resolution
- Check to see if the debugging in Enterprise Forms Administration is ON
- Set PCL Template to combine Print option as One file
- Update Enterprise Forms to the latest version
- Make sure printer meets the current Forms printer requirements
Additional Information
For SaaS hosted client, if the steps above does not fix the issue, please create a case with TSM SaaS.
- For sites using DocOrigin (TylerForms printer) - Please refer to this article: DocOrigin forms printing slow using Thinprint
For self hosted (OnPrem) sites processing forms via Enterprise Forms, please review the following: Enterprise Forms processing slow OnPrem
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