Older Unpaid General Billing Invoices Not Showing in CSS

Unpaid General Billing Invoices created more than a certain number of months ago are not showing in Citizen Self Service (CSS) even though the GB Settings in CSS specify 0 as the Default Search Year. 

• Accounts Receivable

• General Billing

• Citizen Self Service (CSS)

The Bill History Reporting section of Citizen Self Service's Citizen Administration Application Settings dictate the number of records to return and the number of prior months to include. 

1.  An Administrator should login to the CSS Client URL. 

   1. This URL can be found by accessing Tyler Deploy and then navigating to: Product Configurations > Munis ERP

   2. Next, locate the IIS Info section and find the CSS Client URL. 

2. Once logged in, select Citizen Administration from the sidebar. 

3. Now select Application. 

4. Locate the Bill History Reporting section. 

5. Make sure that the Maximum history records to return per category field is set to a value that would not exclude records if this is desired. Note that a value of 0 indicates no limit and that if the value is more than one digit, 24 for example, then only the 2 will show in the field unless the field is selected and the ARROW keys are used to move the cursor over. 

6. Make sure that the Number of prior months to include field is set to a value that would not exclude records if this is desired. Note that a value of 0 indicates no limit and that if the value is more than one digit, 12 for example, then only the 1 will show in the field unless the field is selected and the ARROW keys are used to move the cursor over. 

Citizen Self Service is a retiring product and no further non-critical enhancements or updates are planned at this time. Please be aware that the size of the fields in the Bill History Reporting section of the Application settings for Citizen Administration truncate values greater than one digit.