arswivrs_applyPayment is generating an error

Owned by Knowledge Assistant
Last updated: Feb 02, 2021
Description of Issue

Payments made through IVR are generating a webservice error - Error_msg: Error calculating bill amounts. Check system log.

Context

Munis

IVR Payments

arswivrs_applyPayment

Cause

Incorrect IVR Payment Configuration


Example of Incorrect Field setup
<criteria>
<Account number="Account Number" custID="Customer Number" />
</criteria>

<filler></filler>

Resolution
Example of Correct Field Setup
<criteria>&lt:Account number="Account Number" custID="Customer Number"&gt;
         </criteria>
<filler>&lt;Filler memo="TransactionID:XXXXXX"&gt;</filler>

Note that instead of the <> around the account information and filler information the < is replaced with &lt; and the /> is replaced with &gt;

This change should allow the arswivrs_applyPayment process to complete successfully.

If IVR payments are still failing after that change please open a support case with the Munis support team for the type of payment that is being processed.

Additional Information