Description of Issue

We are receiving an error when running an 834 report to send to our benefit provider Detail date is null, we are unsure how to resolve.

Context

Cause

This is due to missing setup on the Employee Deduction record under the tab Insurance for the fields Enrollment Date and Coverage End Date.

Resolution

To resolve, navigate to the program Employee Deductions.
- Menu > Human Capital Management > Payroll > Employee Maintenance > Employee Deductions
Click Search and find the employee shown in the error and deduction record being used in the 834.
Click Insurance to open the tab to review the fields Enrollment Date and Coverage End Date.
- We suggest setting these fields to represent the time period in which the employee is covered by the insurance.
Click Update to perform your changes and click Accept to lock in your results.
Navigate back to the program Employee Benefits 834 Export.
To proceed, you will need to generate a new 834 record for the employee to ensure the record has the necessary information.

Additional Information

Please review the Master Article - 834 Reporting for all related topics.

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