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Check Signatures are not printing or printing VOID
Check Signatures are not printing or printing VOID
Description of Issue
- Check signatures printing VOID
- Not using a recommended printer
Context
- Tyler Forms
- DocOrigin
- ReadyForms
- Enterprise Forms
- Signature
- Signature Module
- VOID
- Signature Key
- Printer
- New printer
- PO
- AP
- PR
Cause
Signature device is not communicating properly with the printer.
Resolution
- Use an air duster to clean all of the following:
- Port on the USB signature key
- Port on the module (where the key gets plugged in)
- Port on the end of the cord that plugs the module into the printer
- Port on the printer that the signature module cord plugs into
- Unplug the key from the module
- Unplug the module from the printer
- Unplug the power cord for the module
- Unplug the printer power cord
- Wait at least 5 minutes (this process will likely not fix the issue if you wait less than 5 minutes)
- Plug the power cord back into the printer
- Wait for the printer to fully start up and indicate that it is in "Ready" status
- Plug the power cord back into the signature module and wait about 15 seconds
- Plug the module back into the printer
- Wait 30 seconds
- Plug the signature key into the module, ensuring that it is fully inserted into the port on the module
- The lights on the key and/or module will blink for several seconds
- The module is ready when the lights show a steady or blinking green. If the lights are red, contact Tyler Forms Support
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