Description of Issue

Launching Content Manager through EERP by clicking the paperclip is slow to launch, view and save attachments.

Context

Cause

Apache logs are hung up on the server, thus causing the connection between EERP and Content Manager to run slowly.

Resolution

If you are a SaaS client, please contact TSM SaaS Support to restart the service.
If you are an OnPrem client, please restart Apache on the CM server.
If you are still experiencing slowness with CM after the Apache restart, please contact TSM Support for further assistance.

Additional Information

Restarting Apache Tomcat Services

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