Print Tax Bills Statements only selecting zero dollar bills

Description of Issue

When running Print Tax Bills/Statements with an Unpaid balance range from -$99,999,999.99 to $99,999,999.99, only bills for $0 are being selected. 

Context
  • Property Tax Billing
  • Print Tax Bills/Statements (txbilprt) 
  • User Attributes (sprousrm) 
  • Roles (sprolemt)
Cause

This issue could have many possible causes. Know causes include:

  • The user running the Print Tax Bills/Statements program has a Max bill print amount set in their user's permissions. 
Resolution
  1. Ask a System Administrator to navigate to: System Administration > Security > User Attributes
  2. Click Search
  3. Enter the User ID or Name of the user whose permissions need to be adjusted. 
  4. Click Accept.
  5. If multiple users return, use the arrows at the bottom of the screen to locate the correct user. 
  6. Click the Effective Permissions tab. 
  7. Click the filter button on the left underneath Filter active set
  8. Choose Revenue Systems from the Product dropdown. 
  9. Choose Tax from the Module dropdown. 
  10. Click Go
  11. Scroll down through the filtered set until the Max bill print amount permission is found.  
  12. If there is a numeric value, the user can only print a bill file that totals that amount. If there is no numeric value, then the value will read Disabled/no limit.
  13. Click the Max bill print amount permission so that it becomes highlighted. 
  14. Click View Detail. 
  15. The Role Permission Summary window will open and identify which Role(s) are granting the permission. 
  16. Click the Role that should be updated so that it becomes highlighted. 
  17. Click Edit Role. 
  18. Click Update. 
  19. Set the Max bill print amount field to the desired amount or leave it blank for no limit. 
  20. Click Accept. 
  21. Ask the user to log out and log back in and then attempt to print using the Print Tax Bills/Statements program again. All bills within the defined criteria should select. 
Additional Information

For guidance on how to run Print Tax Bills/Statements, please see: Print or export tax bills using Print Tax Bills Statements