Description of Issue

Invoice with a billed credit line is not crediting the amount to another invoice line.

Context

Cause

A billed credit amount needs to be redistributed from one line to another.

Resolution

Navigate to Adjust Invoices either by searching or via the following path: General Revenues > General Billing > Invoice Processing > Adjust Invoices
Either create or resume an existing batch of invoice adjustments:
1. Create a batch in Adjust Invoices
2. Resume a batch in Adjust Invoices
Click Search.
Enter the Invoice.
Click Accept.
Select Mass Credit Redistribution in the top ribbon.
Select Define.
Enter the details for the invoice in question.
1. To narrow the Credit Redistribution down to one invoice, enter the same Invoice Year in both sides of range and Invoice Number in both sides of the range.
Click Accept.
Click Select.
Choose Process.
The billed credits should now have been redistributed to unpaid lines on the invoice.

Additional Information

The focus of this article is to apply a billed credit from one line to another unpaid line. Mass Credit Redistribution allows the same function for multiple invoices, if needed.
To Transfer a billed credit to another invoice entirely, the Transfer Credit option must be used instead.
To redistribute a credit created by overpaying a line, the Payment Redistribution program should be used. Please see: How to use the Payment Redistribution program

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