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Credit Invoice did not trigger workflow

Credit Invoice did not trigger workflow

Description of Issue

Credit memo Invoice did not trigger workflow 

Context
  • EERP 
  • Accounts Payable 
  • Workflow Business Rules 
Cause

Workflow business is set to trigger on amount and the minimum amount is 0.00

Resolution

In order for Credits to trigger amount based workflow, the minimum amount needs to be set to a negative number. 

Navigate to System Administration>Workflow Administration>Workflow Business Rules

  1. Select Search
  2. Pull up the appropriate API Business Rule
  3. Select Update.
  4. Change the MIN AMT to a Negative Value (-99999999.99)
  5. Select Accept 
Additional Information






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