Description of Issue

The Void Titles program is not working and a Title needs to be voided.

Context

Property Tax Billing
Void Titles (ttvoidti)

Cause

The Void Titles program is not working and a workaround is needed.

Resolution

Voiding a Title should always be done using the Void Titles program. Instructions for this process can be found here: How To Void or Cancel a Tax Title

If for some reason the Void Titles program does not work, then the actions that the Void Titles program would take can be completed manually. Please contact Support for guidance through this process.

It is strongly recommended that this process be completed in TEST or TRAIN first as it is an unorthodox method.

A Title can be associated with Category 23 bills across different years. In some use cases, it is desired that only some of these bills or takings be voided. Begin by determining if the whole Title needs to be voided or if only a single or multiple subsequent takings need to be voided.
The Void Titles program cannot void a taking if the taking being voided has been adjusted or paid. So begin by reversing any payments or adjustments on the Category 23 bills that need to be voided.
1. To reverse any payments on the desired Category 23 bills please see: Master Article - Reverse Payments
2. To reverse any adjustments on the desired Category 23 bills, either reverse the adjustments using the steps found here Reverse a Bill Detail Adjustment or create an offsetting adjustment using the guide found here: Bill Detail Adjustment Guide
Once the Adjusted and Paid columns on the desired Category 23 bills are $0, then adjust the desired Category 23 bills to $0 by using the steps outlined here: Bill Detail Adjustment Guide
After the Category 23 bills are adjusted to $0, change the Collection Status on the original Category 20 bills for the same Year and Parcel to blank using the steps found here: Change the collection status of a tax bill
If the original Category 20 bill was adjusted down to $0 when taken, then adjust the Category 20 bill back up by the amount taken into Title using the steps found here: Bill Detail Adjustment Guide
Navigate to the Titles program either by searching or via the following path: Property Revenues > Property Tax Billing > Northeast > Massachusetts > Tax Title Processing/Reports > Titles
Click Search.
Enter the Year and Title or Parcel.
Click Accept.
Click Update.
Change the Status to Void.
Re-apply any payments that were reversed off of the Category 23 bills to the appropriate Category 20 bills. Steps for entering and applying payments can be found here: Master Article - Payment Entry

Additional Information

For assistance, please contact Northeast Tax Support.

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