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Bill Inquiry showing an unpaid balance after 11.3 upgrade
Bill Inquiry showing an unpaid balance after 11.3 upgrade
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
After upgrading from 11.3, bill is showing unpaid again.
Bill Out of balance after 11.3 upgrade.
Context
- Accounts Receivable
- Bill Inquiry
- 11.3 Upgrade
Cause
Out of balance billing tables existed in 11.3.
Resolution
Bills beyond collection can be written off using the Over-short Adjustment Process. See the following article: Over-Short Adjustment Process or Write Off Guide
For further assistance, contact the appropriate Enterprise ERP Support team, based on billing category. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue
Additional Information
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