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Bill Inquiry showing an unpaid balance after 11.3 upgrade

Bill Inquiry showing an unpaid balance after 11.3 upgrade

Description of Issue

After upgrading from 11.3, bill is showing unpaid again. 

Bill Out of balance after 11.3 upgrade.

Context
  • Accounts Receivable
  • Bill Inquiry
  • 11.3 Upgrade
Cause

Out of balance billing tables existed in 11.3.

Resolution

Bills beyond collection can be written off using the Over-short Adjustment Process. See the following article: Over-Short Adjustment Process or Write Off Guide

For further assistance, contact the appropriate Enterprise ERP Support team, based on billing category. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue

Additional Information