Bill Inquiry showing an unpaid balance after 11.3 upgrade

Description of Issue

After upgrading from 11.3, bill is showing unpaid again. 

Bill Out of balance after 11.3 upgrade.

Context
  • Accounts Receivable
  • Bill Inquiry
  • 11.3 Upgrade
Cause

Out of balance billing tables existed in 11.3.

Resolution

Bills beyond collection can be written off using the Over-short Adjustment Process. See the following article: Over-Short Adjustment Process or Write Off Guide

For further assistance, contact the appropriate Enterprise ERP Support team, based on billing category. See the following article: How to determine the correct Accounts Receivable support team to assist with an issue

Additional Information