Retainage on AP check

AP invoice/AP check was incorrectly processed with an amount retained

Accounts Payable

General Retainage percentage was specified with Accounts Payable Settings

Version 11.3

Void AP check and AP Invoice then update General Retainage

Financials > Accounts Payable > Setup > Accounts Payable Settings

1. Click update
2. Click on the Retainage Settings tab
3. Set General Retainage Percent to .000

Re-create AP invoice 

Version 2018 and above

• Go to Vendors
• click the General Tab
• Update
• On the AP Retainage section (bottom left) just update the toggle to Never Retain

If you need steps to void a check, follow this article How to void AP Checks