Error when viewing Bid details in VSS
Description of Issue
- Unable to view Bid details in VSS
- Errors received when clicking Bid Details in VSS:
- We encountered a problem
- 500- Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed
- Errors found in Exception Log:
- There is an unclosed literal string. Line X, position XXX
- Unexpected end of file has occurred. The following elements are not closed: field, datafields, document, documentSet. Line XX, position XX
Context
- Bid Management
- Vendor Self Service
- VSS
Cause
- Special characters in Bid Description, Bid Addendum Description, Bid Addendum Attachment Description, or Bid Attachment Reason fields
- Letters with accents example: á, é, í, ó, ú, ý. Á, É, Í, Ó, Ú, Ý, double quotation marks ("), or at sign symbol (@) in Bid Description, Bid Addendum Description, Bid Addendum Attachment Description, or Bid Attachment Reason fields
Resolution
Install MUN-330962 once it's been released to prevent this issue from happening in the future
Workaround: Contact Enterprise EERP Assets and Civic Support to remove the special characters with a script
Additional Information
Support recommends avoiding copying and pasting information into the mentioned fields to avoid special characters being copied over