Error when viewing Bid details in VSS


Description of Issue
  • Unable to view Bid details in VSS 
  • Errors received when clicking Bid Details in VSS: 
    • We encountered a problem
    • 500- Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed
  • Errors found in Exception Log:
    • There is an unclosed literal string. Line X, position XXX
    • Unexpected end of file has occurred. The following elements are not closed: field, datafields, document, documentSet. Line XX, position XX
Context
  • Bid Management 
  • Vendor Self Service 
  • VSS
Cause
  • Special characters in Bid Description, Bid Addendum Description, Bid Addendum Attachment Description, or Bid Attachment Reason fields
  • Letters with accents example: á, é, í, ó, ú, ý. Á, É, Í, Ó, Ú, Ý, double quotation marks ("), or at sign symbol (@) in Bid Description, Bid Addendum Description, Bid Addendum Attachment Description, or Bid Attachment Reason fields 
Resolution

Install MUN-330962 once it's been released to prevent this issue from happening in the future

Workaround:  Contact Enterprise EERP Assets and Civic Support to remove the special characters with a script


Additional Information

Support recommends avoiding copying and pasting information into the mentioned fields to avoid special characters being copied over