Description of Issue

Unable to locate workflow record
Approved record still showing pending in approval card
Workflow action stuck in queue but the transaction is already approved
Hub shows approval with no record
Item stuck in approvals list but the workflow does not exist
Error received when trying to approve or reject older workflow items: Update Error Wfnxtpe3 - The Munis data record represented by this workflow record no longer exists
Delete Workflow Approval from Hub Card
Error received attempting to approve a workflow item that has already been approved but is still showing in Hub:
- Error updating status of Inventory Transaction (wfinlink 878): InventoryTransactionsio_updateByVersion: Execute update_InventoryTransactions 23

Context

System Administration
Workflow/Approvals
Hub

Cause

Typically caused by some disconnect between EERP and the server

Resolution

Before following these steps in PROD it is important to understand what is being deleted. If incorrect items are deleted it will cause issues with other workflow.

Test in a non-PROD environment before updating PROD.

Navigate to System Administration > Workflow Administration > Pending Actions (Administration Mode)
1. Please note that there are two Pending Actions programs in Workflow Administration:
  1. Pending Actions is inquiry only and this is not the one you want to be using for this process
  2. Pending Actions (Administration) allows the deletion of records and is the program you should be using for this process
Click Search
Populate the Process field with the business rule and another unique identifier to pinpoint the bad approval
1. Unique Identifier could be the Approver or the transaction number
  1. Transaction Numbers (requisition, invoice, document etc.) go into the Key Value field with asterisks on either side of it
Click Accept
If there are numerous results, click Browse
Find the bad record and click Accept
Click Delete
Click Yes to confirm to delete the bad approval from EERP
The approval should now be removed from the user(s) pending actions

Additional Information

Please reach out to the Support team associated with the workflow process type with any additional questions
Refer to Master Article - Wfnxtpe3 error when releasing workflow for other email workflow issues

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