Cannot access AR Aging Report

Owned by Knowledge Assistant
Oct 29, 2024
1 min read
Description of Issue

  • User is unable to access Aging Report.

  • Munis (utagerpt) User does not have Utility Billing access. Contact your administrator for assistance.

Context

  • General Revenues

  • Accounts Receivable

  • Inquiries and Reports

  • Aging Report (arthrudt)

Cause

User is opening the incorrect version of the Aging Report program. 

Resolution

Make sure to choose the correct version of a program when there are multiple search results. Hovering the mouse cursor over the program will provide the crumb (menu path). 

The AR Aging Report can be found at General Revenues > Accounts Receivable > Inquiries and Reports > Aging Report.

Additional Information

When using the Search Bar in the Tyler Menu, users may notice some results with the same program name are split out and others are grouped with a number in parentheses. When there is a number in parentheses, it means that program is accessed from within multiple modules, but the program is exactly the same in each. When the results are split out, it's because the programs have the same name but offer different functionality.Â