Tyler Cashiering doubling deposit amounts post MUN-453609

Deposit payments taken through Tyler Cashiering are doubling the deposit amounts in EERP.

• Utility Billing

• Deposits

• Tyler Cashiering

After the installation of any of the MUN tickets below, any UB Deposit Payments made through Tyler Cashiering cause the associated Deposit in EERP to show double the paid amount.  The payment receipts are for the correct amount and this issue only effects the amount showing on the Deposits in EERP along with a duplicated DEPOSIT PAID event in Deposit History tab.

• MUN-453609 released in 2021.10.0.1710

• MUN-494340 released in 2021.11.0.1662

• MUN-494341 released in 2021.12.0.1393

• MUN-494486 released in 2024.1.0.01089

• MUN-494324 released in 2024.2.0.584

Development has completed the fix for this issue.  Please install the appropriate MUN ticket below for your version of EERP.  If you have already loaded the work ticket from the Cause section above and have doubled Deposit amounts that need addressed or have any questions on this issue, please contact support.

• MUN-495762 (Tyler Deploy Release 2021.10.0.1735)

• MUN-495660 (Tyler Deploy Release 2021.11.0.1693)

• MUN-495763 (Tyler Deploy Release 2021.12.0.1433)

• MUN-495764 (Tyler Deploy Release 2024.1.0.1128)

• MUN-495765 (Tyler Deploy Release 2024.2.0.626)

• MUN-495766 (Tyler Deploy Release 2024.3.0.195)

The MUN tickets listed above will prevent the deposits from doubling moving forward.  Development is still looking into addressing the existing doubled deposits.