Description of Issue

Needs to access the F5 VPN Client on a Windows Tablet to access Munis

Context

Cause

It is not possible to install the F5 VPN Client from https://secure.tylertech.com/ or https://2secure.tylerhost.net/ using a Windows tablet

Resolution

Navigate to the following URL: https://apps.microsoft.com/store/detail/f5-access/9WZDNCRDSFN0
Select Download
Follow the next step based on the browser
1. Google Chrome: In the pop-up, Select Open Microsoft Store
2. Mozilla Firefox: Move onto step 4
3. Microsoft Edge: In the pop-up, Select Open
After the Microsoft Store opens, Select Get
After the F5 Access installs, Select Open
Select Manage VPN Connections
1. NOTE: The VPN Settings will open in a new window
Select Add a VPN Connection
Set VPN provider: F5 Access
Set Connection name: Munis
Set Server name or address:
1. For datacenter: secure.tylertech.com
2. For AWS: 2secure.tylerhost.net
Select Save
Select Munis
Select Connect
Sign in using your Tyler Host or Datacenter credentials
1. IMPORTANT NOTE: For Windows 11 users, the login window displays Email Address, but you will use your username to log in
The Munis VPN connection will say Connected
Navigate to Munis to confirm you can connect

Additional Information

Tablet access is not officially supported. Some features may not function.

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