How to Populate the Comment field in Account Inquiry

Owned by Knowledge Assistant
Oct 28, 2024
1 min read
Description of Issue

  • Comment in Account Inquiry does not match Comment entered in Payment Entry.

  • Where does the Comment in Account Inquiry pull from?

  • Comment field on Cash Receipt does not translate to Account Inquiry view.

Context

  • General Revenues

  • Financials

  • Accounts Receivable

  • Payment Entry (arbilinq)

  • Account Inquiry (glactinq)

Cause

Instructional

Resolution

The Comment field in Account Inquiry has no connection to the Comment field in Payment Entry, despite having the same name. 

Users should enter the desired information into the Description field(s) under the GL Payment Allocation section when entering in Misc. Receipts

Additional Information

A hierarchy of sorts is used to determine what data on the receipt will become the journal comment. The following fields are considered, in order. The first data point that is populated becomes the resulting revenue line's journal comment.

  1. Revenue account description field

  2. Description field (optionally keyed in by hand below charge code)

  3. Description pulled from charge code description (not hand-keyed)