General Billing Loans errors when outputting to Excel

Owned by Knowledge Assistant
May 05, 2022
1 min read



Description of Issue

When outputting GB Loans to Excel, an error occurs

  • An error occurred retrieving bill information, unable to display loan detail information

  • Fetch find_aramrtzh failed. -6372 ISAM 0

  • Additional information concerning a status error of -6372

  • Connection is busy with results for another command

  • No loans to export



Context

  • General Billing

  • GB Loans



Cause




Resolution

Development is currently researching the issue. Install MUN-437648 once available

Workaround is to try the Detail Receivables by Date Report and Excel output to show similar bill balances  



Additional Information